Any job vacancy near me, Sr. Service Manager, Call Center Agent, iiQ8 Jobs

Call Center Agent

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

Plans, directs, coordinates and controls the total number of incoming calls from existing customers
Attends to enquiries from new prospects and makes outgoing calls
Opening new job cards related to the service center
Solving customers problems related to delivery and showroom
Conduct customer satisfaction surveys
Forward customer complaints by email to call centre supervisor
Execute telemarketing campaigns
Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

Bilingual – good command of both English and Arabic
2 year experience in the same field
Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
Good communication skills
Clear voice and pronunciation
Team player
Friendly attitude with customers and team members
Excellent customer service skills

Education

High School / Diploma

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Any job vacancy near me, Sr. Service Manager, Call Center Agent, iiQ8 Jobs

Sr. Service Manager

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

The responsibility of the Sr. Service Manager is to lead the service function for the Automotive brands, develop and implement plans and programmes in order to achieve service targets in terms of revenue, quality and effective customer’s service.

Job Responsibilities

•   Delivery of department’s customer satisfaction index and relation targets, service sales and gross profit targets and fix it right first-time targets
•   Identification and development of talent amongst the team by conducting regular appraisals framework for the following.
o   Performance management using set goals and objectives
o   Renewing goals and objectives and Identifying training needs
•   Timely support to front office for smooth delivery of service customer, follow ups concerns or cases required to meet the customer service index objective
•   Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contributions for its goals.
•   Timely support to the shop floor staff for delivery of the productivity, fix it right the first time and health safety standards, Be involved in ensuring the standard are maintained and required support is provided
•   Provide weekly, monthly reports on the operations, competitor activities
•   Prepare the budget and plan for after sales service, incorporates the marketing or promotion activities decided for the brand. Ensure the desired balance is achieved between retail, warranty and internal service revenues through regular plan monitoring and target setting
•   Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems. Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing
•   Liaise with principals in an appropriate level to ensure proper communication specially with regards technical support, goodwill contributions and customer issues as they arise
•   Positively contribute to the overall objective of Aftersales with respect to the customer service index and profit objectives; And to the Process of continuous improvement

Candidate Requirements

•   Bachelor’s degree in Mechanical Engineering, preferably with Automotive specialization
•   10 years’ experience in a similar position, preferably in Mechanical and Bodyshop experience
•   Strong organizational skills, detail oriented, and the ability to handle multiple priorities
•   Excellent people management skills
•   Planning, organising and leadership abilities
•   Team player