indianinQ8 Jobs, Call Center Agent, Financial Analyst, Purchase Officer
Sr. Financial Analyst Retail Credit
Location: KW Company: Alghanim IndustriesJob Summary
The candidate will be supporting Retail Credit function with meaningful business, financial and risk intelligence. The job holder is expected to contribute to the overall business planning, reporting and strategy.Job Responsibilities
- Develop an understanding of the process, measures, and value drivers for the business.
- Reporting to provide business intelligence and analytical support to the stakeholders, on topics like:
- Key performance indicators/measures covering credit operational, financial and risk landscape
- Credit underwriting, onboarding, customer segmentation and product preference - evaluation of sales opportunity and associated credit risk
- Credit risk, delinquency, follow-up and recovery measures – developing credit scorecard/risk-based pricing and underwriting evaluation/approval policy
- Customer satisfaction and experience insights
- Financial and operational metrics – reporting dashboard on Tableau and associated data modeling
- Annual plan (budget) and reforecasts, including cash flow and working capital projection
- Business development opportunities
- Benchmark and market studies
- Revenue maximization, promotion planning and pricing
- Cost minimization, operational efficiency and process improvement
- Capital expenditure approvals
- Provide in-depth analysis/commentary to the management on key trends, alerts, issues.
- Liaise with process owners and develop a trusted partner status through high quality support and decision aiding analysis.
Candidate Requirements
- Professionally qualified – CA /CPA /ACCA /MBA/ CFA or equivalent.
- 4-6 years of post-qualification professional experience within finance domain in bank, non-banking financial entities, fintech start-up or similar industry focused on consumer lending.
- Previous experience with ERP systems like SAP and analytical platforms like Tableau/Power BI is must.
- Strong analytical skills; should be capable of identifying and interpreting key business drivers.
- Knowledge of data science, queries to identify patterns and customer payment behavior.
- Self-starter, able to work across functions and in teams. Results-driven, with the ability to perform on unstructured assignments.
- Positive attitude and flexibility to work in a multicultural environment.
- Fluency in English; strong verbal and written communication skills.
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indianinQ8 Jobs, Call Center Agent, Financial Analyst, Purchase Officer
Call Center Agent
Location: KW
Company: Alghanim Industries
Position Overview
Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction Essential Job Roles:- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Center Manager.
Skills, Knowledge & Experience Required
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
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indianinQ8 Jobs, Call Center Agent, Financial Analyst, Purchase Officer
Sr. Purchase Officer
Location: KW
Company: Alghanim Industries
Long Description
Job Summary
Sr. Purchasing Officer Position is responsible for Purchasing Activities End-to-End.
Job Responsibilities
- Ensure implementation of Purchasing Strategies related to Policies, Tools and Systems.
- Lead Purchasing Activities with end to end process (from PO Management to Stock receipts).
- Lead effective collaboration with Freight Forwarders/Couriers for Shipment Collection.
- Follow-up initiatives on Documentation with Suppliers for Clearance of Shipments.
- Liaison with Buyers on all purchases as per business requirements (price analysis, documents attachments to PO, etc…).
Candidate Requirements
- 2 - 3 years, preferably in Purchasing.
- Very Good written and verbal communication skills, especially in English. Arabic language is a plus.
- Very Good knowledge & Experience in SAP.
- Very Good IT Skills (MS Office).
- Very Good Analytical Skills.
- High productivity, exceptional performance in meeting deadlines and solving problems.
- Team player with ability to work cooperatively and proactively with staff inside and outside of the department.
Education
Bachelor’s Degree
indianinQ8 Jobs, Call Center Agent, Financial Analyst, Purchase Officer
