Urgently required, Team Leader, iiQ8 Classifieds, Kuwait Job Vacancy
Team Leader
Location: KW
Company: Alghanim Industries
1. BASIC FUNCTIONS AND SCOPE OF WORK:- Ensures effective collection follow-up & timely collection of overdue receivables
- Improve collection in to reduce bad debts provision
- Optimize cost for the department
- Provide daily support on customer service related queries and complaints
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2. PRINCIPAL DUTIES:- Supervision of day-today collection follow-up activities of team pertaining to the key responsibilities are:
- Allocate overdue customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script
- Send SMS to overdue customers as per the policy
- Manage customer calls(inbound/outbound), handles queries or complaints
- Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation
- Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any
- Review follow-up feedback received from agents and take necessary action
- Provide required training/support to the team and ensure that team is working optimally
- Conduct regular team meetings to discuss on issues, suggestion and provide solution
- Publish report on collection performance to the management as applicable
- Ability to deliver process efficiency/improvement
2. SKILL SET REQUIRED: - Good Communication skill (Oral & Written, Bi-lingual)
- Possess good temperament to handle customer and collection agents & Supervisors
- Ability to drive performance, plan & monitor team performance, Team player
- Able to learn quickly on Xl, word, IT system and other tools which is relevant for the job
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Urgently required, Team Leader, iiQ8 Classifieds, Kuwait Job Vacancy
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