Today Jobs Kuwait, Call Center Agent, Financial Analyst, Finance Manager – Automotive
Call Center Agent
Location: KW
Company: Alghanim Industries
Position Overview
Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Essential Job Roles:
- Comply with staffing schedules and break allowances
- Provide customers with accurate information at all times
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
- Create complaint tickets correctly, in adherence with policies and procedures
- Update the database with the most recent customer information
- Handle stressed, angry and confused customers in the most positive way possible
- Escalate cases that require intervention by Shift in Charge or Call Center Manager.
Skills, Knowledge & Experience Required
- Prior experience in a customer service role
- Good communication skills
- Able to communicate in Arabic and English
- Good computer skills
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Finance Manager – Automotive
Location: KW
Company: Alghanim Industries
Job Summary
The job holder will support the Finance Director in managing the finance analysis function for a specific business; this will be achieved by directing, supervising and coordinating team activity within the financial control function. This role combines both management/leadership and a hands-on work output.
The role of the function is to support the business in preparation of budgets, forecasting financials, perform meaningful analysis of financials, and assist operations in defining meaning KPIs for monitoring and improving performance and supporting business growth initiatives
Job Responsibilities
Key Responsibilities:
• Partner with business leaders ultimately supporting the achievement of financial business performance
• Monitor and interpret financial performance, providing regular analysis and expert guidance to General Managers/Directors offering insight and recommendations to enhance business performance.
• Lead the annual budgeting & forecasting exercise by integrating with key business stakeholders across functions.
• Ensure that strategic plan, business plan and quarterly reviews are developed and submitted for corporate management review on a timely basis.
• Play an important role in addressing major strategic issues that have a long-term impact through efficient budgeting & forecasting mechanisms.
• Provide accurate information to management on a timely basis on key success factors of the business.
• Review current systems, make recommendations for systems enhancement and participate in implementation of new systems.
• Carryout detailed revenue enhancing and cost saving analysis eg. pricing, profitability, etc. based on discussions and validation by Director
• Review capital expenditure models prepared by the team and FE function and manage administrative process of seeking internal approvals etc.
• Manage key relationships within business like VP, GM, Division Managers etc. and provide ad-hoc analysis at short notice.
• Participate in evaluating new business opportunities, expansion etc. by building initial models
• Direct and co-ordinate all activities of the financial control function
• Lead, coach and develop a team of analysts.
Candidate Requirements
• Professionally Qualified – CA/CPA/CMA/MBA or equivalent.
• 4-8 years of post-qualification professional experience within finance, with at least 1 year as a Finance Manager in a multinational environment
• Strong knowledge of financial and management accounting concepts coupled with excellent financial analytical capability.
• Strong oral, written and presentation skills with the gravitas and presence to interact effectively with VP level stakeholders.
• Ability to manage delivery of department through the staff in a timely fashion.
• Strong talent development skills with the proven ability to coach and mentor diverse talent
• Ability to influence and articulate point of view
• Exposed to ERP and business intelligence systems.
• Automotive Industry experience is preferable
Today Jobs Kuwait, Call Center Agent, Financial Analyst, Finance Manager – Automotive
Today Jobs Kuwait, Call Center Agent, Financial Analyst, Finance Manager – Automotive
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Sr. Financial Analyst Retail Credit
Location: KW
Company: Alghanim Industries
Job Summary
The candidate will be supporting Retail Credit function with meaningful business, financial and risk intelligence. The job holder is expected to contribute to the overall business planning, reporting and strategy.
Job Responsibilities
- Develop an understanding of the process, measures, and value drivers for the business.
- Reporting to provide business intelligence and analytical support to the stakeholders, on topics like:
- Key performance indicators/measures covering credit operational, financial and risk landscape
- Credit underwriting, onboarding, customer segmentation and product preference – evaluation of sales opportunity and associated credit risk
- Credit risk, delinquency, follow-up and recovery measures – developing credit scorecard/risk-based pricing and underwriting evaluation/approval policy
- Customer satisfaction and experience insights
- Financial and operational metrics – reporting dashboard on Tableau and associated data modeling
- Annual plan (budget) and reforecasts, including cash flow and working capital projection
- Business development opportunities
- Benchmark and market studies
- Revenue maximization, promotion planning and pricing
- Cost minimization, operational efficiency and process improvement
- Capital expenditure approvals
- Provide in-depth analysis/commentary to the management on key trends, alerts, issues.
- Liaise with process owners and develop a trusted partner status through high quality support and decision aiding analysis.
Candidate Requirements
- Professionally qualified – CA /CPA /ACCA /MBA/ CFA or equivalent.
- 4-6 years of post-qualification professional experience within finance domain in bank, non-banking financial entities, fintech start-up or similar industry focused on consumer lending.
- Previous experience with ERP systems like SAP and analytical platforms like Tableau/Power BI is must.
- Strong analytical skills; should be capable of identifying and interpreting key business drivers.
- Knowledge of data science, queries to identify patterns and customer payment behavior.
- Self-starter, able to work across functions and in teams. Results-driven, with the ability to perform on unstructured assignments.
- Positive attitude and flexibility to work in a multicultural environment.
- Fluency in English; strong verbal and written communication skills.
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Today Jobs Kuwait, Call Center Agent, Financial Analyst, Finance Manager – Automotive
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