Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

Legal Collection Supervisor

Location: KW

Company: Alghanim Industries

1. BASIC FUNCTIONS AND SCOPE OF WORK:

Ensures effective collection follow-up on Legal portfolio and timely collection of receivables
Improve collection in Legal to reduce bad debts provision
Handle customer service-related queries and complaints

2. PRINCIPAL DUTIES:

Achieve Legal Collection KPIs set by the management. Ensure collections are maximized for Kuwaiti, non-kuwaiti segment and different collection aged buckets
Ensure to identify and timely flagging of Skipper customer
Supervision of day-today collection follow-up activities of team pertaining to Legal portfolio, the key responsibilities are:
- Allocate Legal outstanding customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script
Send SMS to overdue customers as per the policy
Manage customer calls(inbound/outbound), handles queries or complaints
Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation
Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any
Maintain good relationship with Police department to help in Car Seizure/Jail Order activities
Co-ordinate with AI Legal court team for CPO, renewal of legal actions on customers
Review follow-up feedback received from agents and take necessary action
Provide required training/support to the team and ensure that team is working optimally
Conduct regular team meetings to discuss on issues, suggestion and provide solution
Publish report on collection performance to the management as applicable
Review various reports and identify the issues and provide timely solution

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Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

Service Technician

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
Order necessary parts after initial prescreen so they are in hand before going to customers’ location.
Perform daily administrative functions to include warranty claims and report submission.
Maintain performance objectives as required by the company.
Maintain company vehicle, tools, equipment and parts inventory.
Rely on personal judgment for safety regarding work.
Work independently without onsite supervision.
Other duties as assigned.
Documents service and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

3 to 5 years field service experience in all major home appliances.
Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
Valid driver’s license with a clear driving record.
Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
Ability to work a flexible schedule based on business needs.
Excellent communication, organization and customer service skills.

Education

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Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

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Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

Sr. Customer Service Representative

Location: KW

Company: Alghanim Industries

Job Summary

The Customer Service Representative in this department will be responsible for the study and assessment of the insurance policies in the Motor Underwriting Department.

Job Responsibilities

•   Ensure timely and accurate preparation and delivery of policies and endorsements in compliance with the prescribed policies and guidelines of the company in order to serve customers efficiently
•   Provide quotations for new and renewals business.
•   Explain the terms and conditions to the customers via e-mails
•   Weekly filing policy, Data entry, keeping a tracker and provide reports to management.
•   Follow up with non-receivable policy after renewal issuing.
•   Assess the risk and classify it according to its likelihood of loss, and proof if the risk should be accepted and if so, how the policy should be issued and determining the premium that needs to be charged to insure the risk.
•   Manage business communication with corporate, non-captive & captive business and dealing with Brokers to Issue there Polices Required.
•   Follow Up for all Motor new or renewed insurance Policies Issued in the Head office from Issue date until filing.
•   •Approval to new & Renew policies in the System After Issued.
•   Coordinating with the finance department for the monthly closing.
•   Working along with Enaya sales staff

Candidate Requirements

•Diploma or Bachelors degree with at least 3 years experience in Motor Insurance
•Good computer skills (MS Office)
•Proficiency in English
•Well-organized and responsible with an aptitude in problem-solving
•Excellent verbal and written communication skills
•A team player with high level of dedication

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Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

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