Showing posts with label Customer Service. Show all posts

IT Jobs in Kuwait, Data Engineer, Service Engineer

Dear All iiQ8 Viewers here are the details about IT Jobs in Kuwait, Data Engineer, Service Engineer.

Data Engineer

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Data integration, unification, cleansing and data quality management

Job Responsibilities

Management of data inflow

Create and maintain optimal data pipeline architecture; adopt new technologies to improve existing frameworks of data flow and monitoring
Assemble large, complex data sets that meet functional / non-functional business requirements
Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and ‘big data’ technologies; take necessary steps to implement necessary changes in the IT infrastructure such as MDM tool acquisition, data lake design, cloud solutions implementation in coordination with IT and technology coordinator
Create data tools for analytics and data scientist team members that assist them in building models by automating and simplifying data preparation
Translate customer data strategy into actionable data integration plans and execute these plans
Maintain 360 degree view of customer, enhance the customer datamarts by continuously integrating new sources of data

Data cleansing and unification

Create automated data anomaly detection systems and constant tracking of its performance
Process, cleanse, and verify integrity of data used for analysis; active use of built-in data quality dashboard on CDP and coordination of corrective actions
Develop algorithms to de-duplicate and export customer data from multiple BUs to ensure data unification
Ensure continuous unification of customer records and associated profile and transactional data

Candidate Requirements

•Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, or related field

•Understanding of data modeling principles

•5+ years of significant configuration and data management experience; comfortable handling and manipulating data, with demonstrated experience in a data-intensive setting

•Experience building highly scalable and high performing databases using modern NoSQL or cloud based technologies and integrating external APIs for data acquisition

•Experience identifying data anomalies or imperfections

•Experience of data structures and schemas, data preparation, cleansing and unification

•Possess the ability to train others – pass on knowledge within the organization

Education

Housemaid Job Vacancy in Salmiya Kuwait, iiQ8 Jobs

Receptionist Vacancy, Financial Assistant Jobs, iiQ8 Classifieds

IT Jobs in Kuwait, #DataEngineer, #ServiceEngineer

Sr. Service Engineer

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

We are seeking an experienced Sr. Service Engineer to join our team. In this role, you will be responsible for troubleshooting and resolving technical issues with customers, performing preventive maintenance, and creating up-to-date reports on technical issues. You will also be responsible for selling and renewing service contracts for customers, communicating with clients, engineers, and other technicians to ensure effective service delivery, and conducting quality assurance on machines.

Job Responsibilities

Troubleshooting and diagnosing problems and technical issues with customers
Performing of preventive maintenance
Maintaining up-to-date reports on technical issues that have been resolved and how it was resolved.
Selling and renewing services contracts for customers
Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
Conducting quality assurance on machines
Following up on services request.

Candidate Requirements

Bachelor’s degree in engineering field
3 to 5 years of experience in similar position
Ability to work in team.
good interpersonal skills.
Attention to details.

Education

IT Jobs in Kuwait, Data Engineer, Service Engineer

KNPC Jobs Latest, Multiple Job Vacancies | iiQ8 Classifieds

New Jobs Sales Representative, Projects Officer, iiQ8 Vacancies

IT Jobs in Kuwait, Data Engineer, Service Engineer

Latest Recruitment, HR Officer, Financial Service Representative | iiQ8

Any job vacancy near me, Sr. Service Manager, Call Center Agent, iiQ8 Jobs

0 Comment

Any job vacancy near me, Sr. Service Manager, Call Center Agent, iiQ8 Jobs

Call Center Agent

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

Plans, directs, coordinates and controls the total number of incoming calls from existing customers
Attends to enquiries from new prospects and makes outgoing calls
Opening new job cards related to the service center
Solving customers problems related to delivery and showroom
Conduct customer satisfaction surveys
Forward customer complaints by email to call centre supervisor
Execute telemarketing campaigns
Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

Bilingual – good command of both English and Arabic
2 year experience in the same field
Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
Good communication skills
Clear voice and pronunciation
Team player
Friendly attitude with customers and team members
Excellent customer service skills

Education

High School / Diploma

NBTC KSA Job Vacancies | Hiring Multiple Positions for Saudi Arabia, Direct Walk In Interview!

New KOC Jobs | Latest iiq8 jobs Kuwait Oil Company Vacancies

Any job vacancy near me, Sr. Service Manager, Call Center Agent, iiQ8 Jobs

Sr. Service Manager

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

The responsibility of the Sr. Service Manager is to lead the service function for the Automotive brands, develop and implement plans and programmes in order to achieve service targets in terms of revenue, quality and effective customer’s service.

Job Responsibilities

•   Delivery of department’s customer satisfaction index and relation targets, service sales and gross profit targets and fix it right first-time targets
•   Identification and development of talent amongst the team by conducting regular appraisals framework for the following.
o   Performance management using set goals and objectives
o   Renewing goals and objectives and Identifying training needs
•   Timely support to front office for smooth delivery of service customer, follow ups concerns or cases required to meet the customer service index objective
•   Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contributions for its goals.
•   Timely support to the shop floor staff for delivery of the productivity, fix it right the first time and health safety standards, Be involved in ensuring the standard are maintained and required support is provided
•   Provide weekly, monthly reports on the operations, competitor activities
•   Prepare the budget and plan for after sales service, incorporates the marketing or promotion activities decided for the brand. Ensure the desired balance is achieved between retail, warranty and internal service revenues through regular plan monitoring and target setting
•   Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems. Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing
•   Liaise with principals in an appropriate level to ensure proper communication specially with regards technical support, goodwill contributions and customer issues as they arise
•   Positively contribute to the overall objective of Aftersales with respect to the customer service index and profit objectives; And to the Process of continuous improvement

Candidate Requirements

•   Bachelor’s degree in Mechanical Engineering, preferably with Automotive specialization
•   10 years’ experience in a similar position, preferably in Mechanical and Bodyshop experience
•   Strong organizational skills, detail oriented, and the ability to handle multiple priorities
•   Excellent people management skills
•   Planning, organising and leadership abilities
•   Team player

Education

Data Entry Job in Kuwait Company Al Yasraa Vacancies for Data Entry Position

Any job vacancy near me, Sr. Service Manager, Call Center Agent, iiQ8 Jobs

New job vacancies in Kuwait | Administrative Assistant, Delivery Advisor, Alghanim Jobs

Company Jobs, Latest Job Vacancies in Kuwait MNC Companies

Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

0 Comment

Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

Legal Collection Supervisor

Location: KW

Company: Alghanim Industries

1. BASIC FUNCTIONS AND SCOPE OF WORK:

Ensures effective collection follow-up on Legal portfolio and timely collection of receivables
Improve collection in Legal to reduce bad debts provision
Handle customer service-related queries and complaints

2. PRINCIPAL DUTIES:

Achieve Legal Collection KPIs set by the management. Ensure collections are maximized for Kuwaiti, non-kuwaiti segment and different collection aged buckets
Ensure to identify and timely flagging of Skipper customer
Supervision of day-today collection follow-up activities of team pertaining to Legal portfolio, the key responsibilities are:
- Allocate Legal outstanding customer to collection agents for daily follow-up
- Publish collection performance report by agent and age bucket
- Publish daily call volume report by agent to ensure adequate follow-up happens
- Evaluate agents follow-up call to ensure follow-up happens as per calling script
Send SMS to overdue customers as per the policy
Manage customer calls(inbound/outbound), handles queries or complaints
Monitor agents Calling script, volume, field visit and ensure to capture necessary documentation
Provide support to the agents on collection issues, provide feedback to sales operation/management with respect to underwriting issues if any
Maintain good relationship with Police department to help in Car Seizure/Jail Order activities
Co-ordinate with AI Legal court team for CPO, renewal of legal actions on customers
Review follow-up feedback received from agents and take necessary action
Provide required training/support to the team and ensure that team is working optimally
Conduct regular team meetings to discuss on issues, suggestion and provide solution
Publish report on collection performance to the management as applicable
Review various reports and identify the issues and provide timely solution

Kuwait jobs online Apply, Financial Analyst, Merchandising Manager

Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

Service Technician

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
Order necessary parts after initial prescreen so they are in hand before going to customers’ location.
Perform daily administrative functions to include warranty claims and report submission.
Maintain performance objectives as required by the company.
Maintain company vehicle, tools, equipment and parts inventory.
Rely on personal judgment for safety regarding work.
Work independently without onsite supervision.
Other duties as assigned.
Documents service and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

3 to 5 years field service experience in all major home appliances.
Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
Valid driver’s license with a clear driving record.
Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
Ability to work a flexible schedule based on business needs.
Excellent communication, organization and customer service skills.

Education

iik Jobs, Accountant, Purchase Engineer, Jobs in Middle East for oil and gas company

Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

Latest Vacancy, Procurement Officer, Business Analyst – Finance, HR Administrative Officer

Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

Sr. Customer Service Representative

Location: KW

Company: Alghanim Industries

Job Summary

The Customer Service Representative in this department will be responsible for the study and assessment of the insurance policies in the Motor Underwriting Department.

Job Responsibilities

•   Ensure timely and accurate preparation and delivery of policies and endorsements in compliance with the prescribed policies and guidelines of the company in order to serve customers efficiently
•   Provide quotations for new and renewals business.
•   Explain the terms and conditions to the customers via e-mails
•   Weekly filing policy, Data entry, keeping a tracker and provide reports to management.
•   Follow up with non-receivable policy after renewal issuing.
•   Assess the risk and classify it according to its likelihood of loss, and proof if the risk should be accepted and if so, how the policy should be issued and determining the premium that needs to be charged to insure the risk.
•   Manage business communication with corporate, non-captive & captive business and dealing with Brokers to Issue there Polices Required.
•   Follow Up for all Motor new or renewed insurance Policies Issued in the Head office from Issue date until filing.
•   •Approval to new & Renew policies in the System After Issued.
•   Coordinating with the finance department for the monthly closing.
•   Working along with Enaya sales staff

Candidate Requirements

•Diploma or Bachelors degree with at least 3 years experience in Motor Insurance
•Good computer skills (MS Office)
•Proficiency in English
•Well-organized and responsible with an aptitude in problem-solving
•Excellent verbal and written communication skills
•A team player with high level of dedication

Latest Jobs Today Kuwait Multiple Job Vacancies in Kuwait, HR, Accounts, Sales

Kuwait vacancy, Legal Collection Supervisor, Service Technician, Sr. Customer Service Representative

iiQ8 New Jobs, Multiple Jobs in MNC Company Vacancies